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Once again, Apple and Sony are Readers' Choices receiving some of the highest ratings for desktops. Once again, HP/Compaq and Lenovo/IBM receive some of the lowest.
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As we've said in the past, Mac owners are unusually passionate about their machines, and this may have had an effect on the company's unusually high Service and Reliability scores.
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Why do we separate notebooks from desktops? Well, in terms of service and reliability, the best desktop companies don't always manufacture the best notebook computers, and vice versa. Yes, Apple gets it right on both counts. This year, yet again, the Mac is a Readers' Choice for notebooks as well as desktops.
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Once again, Apple is at the top. Its overall score, 9.1, is significantly better than the average for Windows notebooks and a full seven-tenths of a point better than Lenovo's overall score, 8.4. Its scores for reliability (9.2), tech support (8.5), and likelihood of recommending (9.4) are also significantly better than average.
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Yes, Apple is the king of the notebook world, too. As with desktops, the company's notebook scores are far and away the best of the survey. Its overall score is a 9.1 out of 10. The next highest score? An 8.4.