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Original geschrieben von mechatronik
Habe im Apple-Store am 22.10.2003 den "Panther" bestellt.
Am 24.10.2003 erhielt ich per eMail eine Versandbestätigung.
Bis heute 11.11.2003 weder eine Nachricht noch Antwort auf Nachfrage über den Verbleib der bestellten Ware.
Hierfür gibt's von mir ganz klar eine 6- an den Apple-Store.
From: Apple <sid-03nov@euromailer.lists.apple.com>
Subject: Apple Store - Customer Communication
Date: 27 November 2003 06:24:11 pm GMT
To: Apple <*********@****.***>
Reply-To: <email@euro.apple.com>
Dear Customer,
This has been an exciting year for the Apple Store, with the development of Apple's innovative range of products and a significant expansion in products from other suppliers.
Such changes have been matched by a huge increase in customer traffic and demand which we have for the most part been successfully handling. In recent months we have also been upgrading our logistics systems and network and have been encountering several implementation issues. Unfortunately, for some of our customers, this translated into a shopping experience on the Store that fell short of the standards we strive to achieve.
If you have recently experienced delays or other problems with your order, let us assure you that we are taking all the necessary steps to restore service levels as quickly as possible, putting in place improved processes and additional staff to ensure that you receive the care and attention that you deserve.
Whether or not you have been affected by the problems we have experienced, please be certain that your satisfaction as one of our customers is our highest priority and we look forward to welcoming you the next time you visit the Apple Store.
Yours faithfully
The Apple Store Team