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Adobe Creative Suite 5-Programme starten nicht mehr

Diskutiere das Thema Adobe Creative Suite 5-Programme starten nicht mehr im Forum Grafik.

  1. Subhash

    Subhash Thread Starter Mitglied

    Beiträge:
    37
    Zustimmungen:
    0
    Mitglied seit:
    18.07.2018
    Nach einigen Kernel panics (siehe entsprechenden Thread) lassen sich Photoshop CS 6 extended (wurde upgegradet), InDesign CS 5 und Illustrator CS 5 nicht mehr starten. Das jeweilige Programmicon wird noch animiert, dann nichts mehr, kein Startscreen, keine Fehlermedung. Preferences auf den Desktop verschieben, Preferences beim Starten mit Tastaturkombination löschen und FontCaches löschen, hat nichts gebracht. Illustrator habe ich deinstalliert (mit dem mitgelieferten Deinstallationsprogramm) und wieder installiert: hilft auch nichts.

    Lightroom und Adobe Acrobat Pro funktionieren übrigens.

    Aktueller Report von EntreCheck


    EtreCheck version: 3.4.6 (460)
    Report generated 2018-08-01 12:43:14
    Download EtreCheck from https://etrecheck.com
    Runtime: 2:22
    Performance: Excellent

    Click the [Lookup] links for more information from Apple Support Communities.
    Click the [Details] links for more information about that line.
    Click the [Clean up] link to delete unused files.

    Problem: Apps are crashing
    Description:
    Die Programme der Adobe Creative Suite 5 lassen sich nicht starten. Das Programmsymbol wird animiert, dann keine weitere Reaktion.

    Hardware Information: ⓘ
    Mac Pro
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    Mac Pro - model: MacPro1,1
    2 2.66 GHz Dual-Core Intel Xeon (Xeon(R)) CPU: 4-core
    9 GB RAM
    DIMM Riser A/DIMM 1
    4 GB DDR2 FB-DIMM 667 MHz ok
    DIMM Riser A/DIMM 2
    4 GB DDR2 FB-DIMM 667 MHz ok
    DIMM Riser B/DIMM 1
    512 MB DDR2 FB-DIMM 667 MHz ok
    DIMM Riser B/DIMM 2
    512 MB DDR2 FB-DIMM 667 MHz ok
    DIMM Riser A/DIMM 3
    Empty
    DIMM Riser A/DIMM 4
    Empty
    DIMM Riser B/DIMM 3
    Empty
    DIMM Riser B/DIMM 4
    Empty
    Handoff/Airdrop2: not supported

    Video Information: ⓘ
    ATI Radeon HD 5770 - VRAM: 1024 MB
    Cinema HD 1920 x 1200

    Disk Information: ⓘ
    Crucial_CT500MX200SSD1 disk0: (500,11 GB) (Solid State - TRIM: No)
    [Show SMART report]
    (disk0s1) <not mounted> : 210 MB
    Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (268.60 GB free)
    (disk0s3) <not mounted> [Recovery]: 650 MB

    WDC WD60EZRX-00MVLB1 disk3: (6 TB) (Rotational)
    [Show SMART report]
    (disk3s1) <not mounted> : 210 MB
    Fotografie HD 2 (disk3s2 - Journaled HFS+) /Volumes/Fotografie HD 2 : 6.00 TB (5.64 TB free)

    SAMSUNG HE103UJ disk1: (1 TB) (Rotational)
    [Show SMART report]
    (disk1s1) <not mounted> : 210 MB
    Fotografie HD (disk1s2 - Journaled HFS+) /Volumes/Fotografie HD : 999.86 GB (38.75 GB free)

    WDC WD30EZRX-00DC0B0 disk2: (3 TB) (Rotational)
    [Show SMART report]
    (disk2s1) <not mounted> : 210 MB
    Lagerhalle (disk2s2 - Journaled HFS+) /Volumes/Lagerhalle : 3.00 TB (1.20 TB free)

    USB Information: ⓘ
    EHCI Root Hub Simulation
    hub_device
    Apple Inc. Keyboard Hub
    WACOM CTE-640-U V4.0-3
    Primax Electronics Apple Optical USB Mouse
    Apple Inc. Apple Keyboard
    Apple Computer, Inc. Apple Cinema HD Display
    Seagate Backup+ Desk 8 TB
    UHCI Root Hub Simulation
    ColorVision Inc. Datacolor Spyder3
    UHCI Root Hub Simulation
    UHCI Root Hub Simulation
    UHCI Root Hub Simulation

    System Software: ⓘ
    OS X Lion 10.7.5 (11G63) - Time since boot: about 5 hours

    Configuration files: ⓘ
    /etc/hosts - Count: 1

    Clean up: ⓘ
    /System/Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist~orig
    /usr/libexec/OSMessageTracer
    Executable not found!
    com.adobe.ARM.[...].plist
    /Volumes/Time Machine Backup/Backups.backupdb/[redacted]/2016-04-19-135230.inProgress/30032975-49AE-4308-A354-95EF509D6A2B/Macintosh HD/Applications/Adobe Reader 8/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
    Executable not found!
    2 orphan files found. [Clean up]

    Kernel Extensions: ⓘ
    /Library/Application Support/Roxio
    [not loaded] com.roxio.TDIXController (2.0) [Lookup]

    /Library/Application Support/WDSmartWare
    [not loaded] com.wdc.driver.1394HP (1.0.7) [Lookup]
    [not loaded] com.wdc.driver.USBHP (1.0.6) [Lookup]

    /Library/Extensions
    [not loaded] com.pgp.iokit.PGPdiskDriver (8.0) [Lookup]

    /System/Library/Extensions
    [loaded] at.obdev.nke.LittleSnitch (3.3.4 - SDK 10.8) [Lookup]
    [not loaded] com.elgato.driver.DontMatchAfaTech (1.1) [Lookup]
    [not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) [Lookup]
    [not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Lookup]
    [not loaded] com.elgato.driver.DontMatchEmpia (1.1) [Lookup]
    [not loaded] com.elgato.driver.DontMatchVoyager (1.1) [Lookup]
    [not loaded] com.olympus.CamBlockCommandsDevice (2.0.0) [Lookup]
    [not loaded] com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6) [Lookup]
    [not loaded] com.ups.driver.UPSVendor (1.0.0d1) [Lookup]
    [not loaded] com.wacom.kext.pentablet (Pen Tablet 5.2.4-3) [Lookup]
    [not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.2.0w4) [Lookup]

    /System/Library/Extensions/OlympusDSCDriver.kext/Contents/PlugIns
    [not loaded] com.olympus.CamFWSerialBusProtocolTransport (2.0.0) [Lookup]
    [not loaded] com.olympus.CamUSBMassStorageClass (2.0.0) [Lookup]

    Startup Items: ⓘ
    Firewall: Path: /Library/StartupItems/Firewall
    ProTec6b: Path: /Library/StartupItems/ProTec6b
    Startup items no longer function in OS X Yosemite or later

    System Launch Agents: ⓘ
    [failed] com.apple.java.InstallOnDemand.plist (? 194d45e2 0 - installed 2018-06-28)
    [not loaded] 6 Apple tasks
    [loaded] 109 Apple tasks
    [running] 15 Apple tasks

    System Launch Daemons: ⓘ
    [not loaded] com.apple.installer.osmessagetracing.plist~orig (? ? ? - installed 2012-08-24) - /usr/libexec/OSMessageTracer: Executable not found!
    [not loaded] 61 Apple tasks
    [loaded] 126 Apple tasks
    [running] 38 Apple tasks

    Launch Agents: ⓘ
    [running] at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2018-07-23) [Lookup]
    [not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-08-01) [Lookup]
    [loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2015-04-23) [Lookup]
    [failed] com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2018-08-01) [Lookup]
    [loaded] com.epson.ews.launcher.plist (? d9ab2448 3c2c22c9 - installed 2012-05-12) [Lookup]
    [loaded] com.oracle.java.Java-Updater.plist (? 1226d2db cfab4de1 - installed 2018-07-29) [Lookup]
    [running] com.orbicule.UCAgent.plist (Orbicule BVBA - installed 2015-11-18) [Lookup]
    [not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2016-03-26) [Lookup]
    [not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2016-02-15) [Lookup]
    [running] com.wacom.pentablet.plist (? ace6eaba 8435e853 - installed 2010-09-14) [Lookup]
    [running] com.wacom.wacomtablet.plist (? 9e9edb5e 9e9a6edc - installed 2012-01-20) [Lookup]
    [running] net.culater.SIMBL.Agent.plist (? 850e6250 5e1e9602 - installed 2015-10-16) [Lookup]
    [loaded] org.gpgtools.Libmacgpg.xpc.plist (Lukas Pitschl - installed 2015-09-23) [Lookup]
    [loaded] org.gpgtools.gpgmail.enable-bundles.plist (Shell Script d032aea - installed 2015-09-21) [Lookup]
    [loaded] org.gpgtools.gpgmail.patch-uuid-user.plist (? 84ce07f2 410547e5 - installed 2015-09-21) [Lookup]
    [loaded] org.gpgtools.gpgmail.updater.plist (Lukas Pitschl - installed 2018-06-26) [Lookup]
    [loaded] org.gpgtools.macgpg2.fix.plist (Shell Script d7ac5146 - installed 2015-08-14) [Lookup]
    [failed] org.gpgtools.macgpg2.gpg-agent.plist (? 9e1a9de1 42343ecf - installed 2015-08-14) [Lookup]
    [running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist (Shell Script df7bd0cf - installed 2015-08-14) [Lookup]
    [loaded] org.gpgtools.macgpg2.updater.plist (Lukas Pitschl - installed 2018-06-26) [Lookup]
     
  2. Subhash

    Subhash Thread Starter Mitglied

    Beiträge:
    37
    Zustimmungen:
    0
    Mitglied seit:
    18.07.2018
    Launch Daemons: ⓘ
    [running] at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2018-07-23) [Lookup]
    [running] com.WesternDigital.WDSmartWareD.plist (? 75a2ba6d 5fe8cd9c - installed 2011-07-19) [Lookup]
    [not loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2015-01-08) [Lookup]
    [loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-03-20) [Lookup]
    [loaded] com.adobe.fpsaud.plist (? 2afb3af7 564efddb - installed 2017-10-20) [Lookup]
    [loaded] com.apple.backupd-helper.plist (Apple, Inc. - installed 2018-06-28)
    [loaded] com.apple.remotepairtool.plist (Apple, Inc. - installed 2018-06-28)
    [loaded] com.barebones.bbedit.plist (? 76c927a0 a57a224c - installed 2010-10-01) [Lookup]
    [loaded] com.bombich.ccc.plist (Bombich Software, Inc. - installed 2015-01-29) [Lookup]
    [not loaded] com.bombich.ccc.scheduledtask.03FF53E1-8678-48A7-BE73-8BE3D86A1D1B.plist (Bombich Software, Inc. - installed 2015-01-29) [Lookup]
    [not loaded] com.bombich.ccc.scheduledtask.1B6CA918-2E72-48CD-938F-966503CACAC1.plist (Bombich Software, Inc. - installed 2016-09-06) [Lookup]
    [running] com.bombich.ccc.scheduledtask.5871309B-C356-4DDA-B87A-64ED76477DE1.plist (Bombich Software, Inc. - installed 2018-06-23) [Lookup]
    [running] com.bombich.ccc.scheduledtask.A2BF6B97-28F5-4661-B487-9924C9424E2A.plist (Bombich Software, Inc. - installed 2018-06-23) [Lookup]
    [running] com.bombich.ccc.scheduledtask.DE64FE5C-09A6-4EA4-84D8-E346A29391A5.plist (Bombich Software, Inc. - installed 2018-08-01) [Lookup]
    [running] com.bombich.ccc.scheduledtask.ED19BF0B-51B5-400E-B227-8E55968E487E.plist (Bombich Software, Inc. - installed 2018-08-01) [Lookup]
    [loaded] com.fernlightning.fseventer.plist (? d74fa2ab 4f130dcc - installed 2011-07-21) [Lookup]
    [loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2018-07-07) [Lookup]
    [running] com.orbicule.uc.plist (Orbicule BVBA - installed 2015-11-18) [Lookup]
    [loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2016-02-15) [Lookup]
    [not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2016-03-26) [Lookup]
    [loaded] com.transcend.RxRecoveryHelper.plist (Transcend Information, Inc. - installed 2015-09-21) [Lookup]
    [running] com.wdc.WDDMservice.plist (? a0450a67 3babe574 - installed 2011-07-19) [Lookup]
    [loaded] org.gpgtools.gpgmail.patch-uuid.plist (? 42fc83f8 410547e5 - installed 2015-09-21) [Lookup]

    User Launch Agents: ⓘ
    [loaded] com.adobe.ARM.[...].plist (? 7463b7c0 4c3208f2 - installed 2011-09-16) [Lookup]
    [failed] com.adobe.ARM.[...].plist (? 5de6cb26 0 - installed 2016-04-19) [Lookup] - /Volumes/Time Machine Backup/Backups.backupdb/[redacted]/2016-04-19-135230.inProgress/30032975-49AE-4308-A354-95EF509D6A2B/Macintosh HD/Applications/Adobe Reader 8/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
    [loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.264F9065-BC78-4D5A-BB05-CDD4A428902F.plist (Apple, Inc. - installed 2018-06-28)
    [running] com.apple.FolderActions.enabled.plist (Apple, Inc. - installed 2018-08-01)
    [loaded] com.apple.FolderActions.folders.plist (Shell Script ae4254dc - installed 2018-08-01)
    [running] com.bombich.ccc-user-agent.plist (Bombich Software, Inc. - installed 2015-01-29) [Lookup]
    [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2015-10-01) [Lookup]
    [loaded] com.google.keystone.agent.plist (? 2f75b9c0 18df9f53 - installed 2013-01-04) [Lookup]
    [not loaded] com.linotype.FontFolderProtector.plist (Linotype GmbH - installed 2018-08-01) [Lookup]
    [running] com.nchsoftware.reflect.agent.plist (? ae022e22 78112b20 - installed 2014-05-25) [Lookup]

    User Login Items: ⓘ
    FontExplorerXAutoload Programm - Hidden
    (~/Library/Application Support/Linotype/FontExplorer X/FontExplorerXAutoload.app)
    FontExplorer X Pro Programm - Hidden
    (/Applications/FontExplorer X Pro.app)
    Default Folder X Helper Programm
    (/Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X Helper.app)
    Creative Cloud dauerhaft beenden Programm
    (~/Library/Scripts/Creative Cloud dauerhaft beenden.app)
    DragThing Programm
    (/Applications/DragThing.app)
    SpyderUtility Programm
    (/Applications/Datacolor/Spyder3Elite/Support/SpyderUtility.app)
    Zwischennetz Programm
    (~/Library/Scripts/Zwischennetz.app)
    System Events Programm
    (/System/Library/CoreServices/System Events.app)
    GetBackupAgent Programm
    (~/Library/Application Support/BeLight Software/Get Backup 2/GetBackupAgent.app)
    Android File Transfer Agent Programm
    (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
    StatusMenu Programm
    (/Library/Application Support/WDSmartWare/StatusMenu.app)

    Internet Plug-ins: ⓘ
    WacomNetscape: 1.1.1-1 (installed 2017-07-15) [Lookup]
    Google Earth Web Plug-in: 6.1 (installed 2011-10-17) [Lookup]
    WacomSafari: 1.1.1-1 (installed 2010-09-14) [Lookup]
    AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2015-04-17) [Lookup]
    Flip4Mac WMV Plugin: 2.4.4.2 (installed 2013-01-28) [Lookup]
    WacomTabletPlugin: WacomTabletPlugin 2.0.0.4 (installed 2012-01-20) [Lookup]
    AdobeAAMDetect: 3.0.0.0 (installed 2015-04-23) [Lookup]
    FlashPlayer-10.6: 27.0.0.183 (installed 2017-11-08) [Lookup]
    PDF Browser Plugin: 2.4.4 (installed 2012-03-15) [Lookup]
    Silverlight: 5.1.50901.0 (installed 2017-10-06) [Lookup]
    Flash Player: 27.0.0.183 (installed 2017-11-08) Outdated! Update
    QuickTime Plugin: 7.7.1 (installed 2018-07-04)
    iPhotoPhotocast: 6.0 (installed 2007-03-28)
    AdobePDFViewer: 9.5.5 (installed 2013-05-15) [Lookup]
    JavaAppletPlugin: Java 8 Update 181 build 13 (installed 2018-07-29) Check version

    User internet Plug-ins: ⓘ
    CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]

    Safari Extensions: ⓘ
    [enabled] DuckDuckGo - DuckDuckGo - http://duckduckgo.com (installed 2018-07-21)
    [disabled] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2014-01-28)
    [not loaded] JavaScript Blocker - Travis Roman - http://javascript-blocker.toggleable.com/ (installed 2012-10-05)
    [not loaded] JavaScript Blacklist - Drew Thaler - http://homepage.mac.com/drewthaler/jsblacklist/ (installed 2011-10-05)
    [not loaded] Facebook Disconnect - Disconnect - http://disconnect.me/facebook (installed 2012-08-11)
    [not loaded] AdBlock - Michael Gundlach - http://safariadblock.com (installed 2012-09-24)
    [not loaded] Google Disconnect - Disconnect - http://disconnect.me/google (installed 2012-08-11)
    [not loaded] Twitter Disconnect - Disconnect - http://disconnect.me/twitter (installed 2012-08-11)

    3rd Party Preference Panes: ⓘ
    PenTablet (installed 2017-07-15) [Lookup]
    Default Folder X (installed 2015-09-22) [Lookup]
    Flash Player (installed 2017-10-20) [Lookup]
    Flip4Mac WMV (installed 2012-05-16) [Lookup]
    GPGPreferences (installed 2018-06-26) [Lookup]
    Java (installed 2018-07-07) [Lookup]
    MacFUSE (installed 2008-12-19) [Lookup]
    MisFox (installed 2007-07-20) [Lookup]

    Time Machine: ⓘ
    Time Machine information requires OS X 10.8 "Mountain Lion" or later.

    Top Processes by CPU: ⓘ
    1% WindowServer
    1% SystemUIServer
    1% fontd
    1% firefox
    0% Dock

    Top Processes by Memory: ⓘ
    663 MB firefox
    321 MB mds
    175 MB Console
    152 MB Dock
    139 MB DragThing

    Virtual Memory Information: ⓘ
    3.01 GB Available RAM
    3.01 GB Free RAM
    5.99 GB Used RAM
    0 B Cached files
    369 KB Swap Used

    Diagnostics Events (last 3 days for minor events): ⓘ
    2018-08-01 12:41:41 system_profiler Crash [Open]
    Cause: SPApplicationsDataType
    objc[10105]: garbage collection is OFF
    *** error for object 0x7fa9da056000: incorrect checksum for freed object - object was probably modified after being freed.
    2018-08-01 07:31:29 Adobe Desktop Service.app Crash [Open]
    Cause: objc[1468]: garbage collection is OFF
    2018-08-01 07:31:28 Creative Cloud.app Crash [Open]
    Cause: objc[1476]: garbage collection is OFF
    2018-08-01 07:30:36 Core Sync.app Crash [Open]
    Cause: objc[1222]: garbage collection is OFF
    2018-08-01 07:30:36 WacomTabletDriver.app Crash [Open]
    Cause: objc[1127]: garbage collection is OFF
    objc[1127]: task_thread failed (result -301)
    2018-08-01 06:44:04 Last shutdown cause: 0 - Power loss
    2018-07-31 21:37:17 G2MUpdate Crash [Open]
    Cause: objc[1488]: garbage collection is OFF
    2018-07-31 20:36:33 Finder.app Crash [Open]
    Cause: objc[219]: garbage collection is OFF
    2018-07-29 14:04:05 Kernel Panic [Open] [Details]
    3rd Party Kernel Extensions:
    at.obdev.nke.LittleSnitch 4098
     
  3. Subhash

    Subhash Thread Starter Mitglied

    Beiträge:
    37
    Zustimmungen:
    0
    Mitglied seit:
    18.07.2018
    Ich vermute, dass eine oder mehrere Dateien, die alle drei Programme gemeinsam nützen, beschädigt wurde, denn ich hatte Illustrator schon länger nicht in Gebrauch. Aber was könnte das sein?
     
  4. Subhash

    Subhash Thread Starter Mitglied

    Beiträge:
    37
    Zustimmungen:
    0
    Mitglied seit:
    18.07.2018
    OK, anders gefragt: Wenn ich keine Einstellungen, Anpassungen und selbst erstellte Presets in Photoshop und InDesign verlieren möchte, was muss ich dann alles sichern?
     
  5. Subhash

    Subhash Thread Starter Mitglied

    Beiträge:
    37
    Zustimmungen:
    0
    Mitglied seit:
    18.07.2018
    Illustrator und InDesign laufen wieder. Schuld war eine zu neue Java-Installation. Erforderlich ist „Java for macOS 2017-001”. Photoshop startet, meldet aber, dass ihm Dateien aus dem Verzeichnis „Adobe Application Support” fehlen. Diesen Ordner gibt es aber gar nicht.

    Nach einer Neuinstallation läuft dann auch Photoshop wieder.

    Erledigt.
     
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