EtreCheck version: 3.1.5 (343)
Report generated 2017-04-05 08:31:43
Download EtreCheck from https://etrecheck.com
Runtime 1:29
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
microsoft word isn’t working
Hardware Information: ⓘ
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro13,2
1 2.9 GHz Intel Core i5 (i5-6267U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB LPDDR3 2133 MHz ok
BANK 1/DIMM0
4 GB LPDDR3 2133 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 7
Video Information: ⓘ
Intel Iris Graphics 550
Color LCD 2880 x 1800
System Software: ⓘ
macOS Sierra 10.12.3 (16D32) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD AP0256J disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 315 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.68 GB (17.55 GB free)
Macintosh HD (disk1) / [Startup]: 209.00 GB (172.99 GB free)
Core Storage: disk0s2 209.36 GB Online
USB Information: ⓘ
Apple Inc. iBridge
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus_1
Apple Inc. thunderbolt_bus_0
Gatekeeper: ⓘ
Mac App Store and identified developers
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 180 Apple tasks
[running] 93 Apple tasks
System Launch Daemons: ⓘ
[failed] org.cups.cupsd.plist (2017-01-13)
[not loaded] 42 Apple tasks
[loaded] 161 Apple tasks
[running] 106 Apple tasks
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2017-02-28) [Support]
[loaded] com.microsoft.autoupdate.helper.plist (2017-03-26) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-31) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2017-03-09) [Support]
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2017-03-24) [Support]
User Login Items: ⓘ
iTunesHelper Programm (2017-03-28)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Programm
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 25.0.0.127 - SDK 10.9 (2017-03-23) [Support]
QuickTime Plugin: 7.7.3 (2017-01-11)
Flash Player: 25.0.0.127 - SDK 10.9 (2017-03-23) [Support]
SharePointBrowserPlugin: 14.0.0 (2010-09-01) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2017-02-28) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
6% WindowServer
3% kernel_task
1% fontd
1% com.apple.AmbientDisplayAgent
0% airportd
Top Processes by Memory: ⓘ
699 MB kernel_task
344 MB com.apple.WebKit.WebContent(2)
156 MB mdworker(13)
156 MB Mail
115 MB Safari
Virtual Memory Information: ⓘ
4.34 GB Available RAM
363 MB Free RAM
3.66 GB Used RAM
3.98 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Apr 5, 2017, 08:25:13 AM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-05-082513_[redacted].hang
/Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word
Apr 5, 2017, 08:21:26 AM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-05-082126_[redacted].hang
Apr 5, 2017, 08:18:36 AM Self test - passed
Apr 5, 2017, 08:15:54 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Databases_2017-04-05-081554_[redacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Databases.xpc/Contents/MacOS/com.apple.WebKit.Databases
Apr 4, 2017, 01:29:12 PM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-04-132912_[redacted].hang
Apr 4, 2017, 10:59:25 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Databases_2017-04-04-105925_[redacted].cpu_resource.diag [Details]
Apr 4, 2017, 10:19:15 AM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-04-101915_[redacted].hang
Apr 4, 2017, 10:16:42 AM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-04-101642_[redacted].hang
Apr 4, 2017, 10:11:50 AM /Library/Logs/DiagnosticReports/Mail_2017-04-04-101150_[redacted].hang
/Applications/Mail.app/Contents/MacOS/Mail
Apr 4, 2017, 08:57:44 AM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-04-085744_[redacted].hang
Apr 3, 2017, 01:19:29 PM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-03-131929_[redacted].hang
Apr 3, 2017, 01:17:37 PM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-03-131737_[redacted].hang
Apr 3, 2017, 01:15:53 PM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-03-131553_[redacted].hang
Apr 3, 2017, 09:26:28 AM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-03-092628_[redacted].hang
Apr 3, 2017, 09:24:18 AM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-03-092418_[redacted].hang
Apr 2, 2017, 11:07:24 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Databases_2017-04-02-230724_[redacted].cpu_resource.diag [Details]
Apr 2, 2017, 09:27:22 PM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-02-212722_[redacted].hang
Apr 2, 2017, 08:56:45 PM /Library/Logs/DiagnosticReports/System Preferences_2017-04-02-205645_[redacted].hang
/Applications/System Preferences.app/Contents/MacOS/System Preferences
Apr 2, 2017, 07:44:14 PM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-02-194414_[redacted].hang
Apr 2, 2017, 07:40:36 PM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-02-194036_[redacted].hang
Apr 2, 2017, 07:29:00 PM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-02-192900_[redacted].hang
Apr 2, 2017, 07:20:36 PM /Library/Logs/DiagnosticReports/Microsoft Word_2017-04-02-192036_[redacted].hang
Apr 2, 2017, 03:26:21 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Databases_2017-04-02-152621_[redacted].cpu_resource.diag [Details]
Apr 2, 2017, 12:00:58 PM /Library/Logs/DiagnosticReports/System Preferences_2017-04-02-120058_[redacted].hang