Interne Tastatur und Trackpad funktionieren nicht

kathru

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Hallo Leute,

seit ein paar Tagen erkennt mein MacBookPro meine interne Tastatur und Trackpad nicht mehr. Es fing so an, dass er den Bluetooth-Assistenten öffnete, um eine andere Tastatur zu suchen. Wenn ich Maus und Tastatur über USB anstecke, funktionieren die externen Geräte einwandfrei.

Betriebssystem: High Sierra Version 10.13.6
Anfang 2015, wurde Mitte 2016 gekauft

Es sind keine Flüssigkeiten rübergelaufen und er ist auch nicht runtergefallen.
Bitte um eure Hilfe!
 
Lass mal EtreCheck drüber laufen und poste das Ergebnis in Code-Tags (auf das + drücken hier beim Beitrag erstellen und '</> Code' auswählen)
 
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Lass mal EtreCheck drüber laufen und poste das Ergebnis in Code-Tags (auf das + drücken hier beim Beitrag erstellen und '</> Code' auswählen)

vielen Dank, habe das Programm laufen lassen und es gibt einen report, aber wo finde ich denn die code-tags?
 
Hi,
hier,
Bildschirmfoto 2018-09-27 um 21.15.31.png
 
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Hi,
den ganzen Text, wenn dieser zu groß ist in mehreren Teilen/Treads
 
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Code:
EtreCheck version: 5.0 (5A004)
Report generated: 2018-09-27 21:04:12
Download EtreCheck from https://etrecheck.com
Runtime: 2:15
Performance: Excellent

Problem: Other problem

Major Issues:
Anything that appears on this list needs immediate attention.

Time Machine backup out-of-date - The last Time Machine backup is over 10 days old.

Minor Issues:
These issues do not need immediate attention but they may indicate future problems.

Time Machine auto backup disabled - Time Machine auto backups are disabled.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
Abnormal shutdown - Your machine shut down abnormally.

Hardware Information:
MacBook Pro (Retina, 13-inch, Early 2015)
MacBook Pro Model: MacBookPro12,1
1 2,7 GHz Intel Core i5 (i5-5257U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1867 ok
BANK 1/DIMM0 - 4 GB DDR3 1867 ok
Battery: Health = Normal - Cycle count = 300

Video Information:
Intel Iris Graphics 6100 - VRAM: 1536 MB
Color LCD 2560 x 1600

Drives:
disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 250.79 GB
disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 168.74 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 22 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 519 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)

Mounted Volumes:
disk1s1 - Macintosh HD 250.79 GB (79.23 GB free)
APFS
Mount point: /

disk1s4 - VM [APFS VM] (Shared - 2.15 GB used)
APFS
Mount point: /private/var/vm

Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
Interface en4: iPhone
iCloud Quota: 2.32 GB available

System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 6 hours

Security:
System    Status
Gatekeeper    Enabled
System Integrity Protection    Enabled

Unsigned Files:
Launchd: /Library/LaunchDaemons/com.iospirit.candelair.daemon.plist
Executable: /Library/StartupItems/CandelairPrefsTool/CandelairPrefsTool daemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.iospirit.candelair.sync.plist
Executable: /Library/StartupItems/CandelairPrefsTool/CandelairPrefsTool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
 
Code:
Kernel Extensions:
/Library/Application Support/Roxio
[Not Loaded] TDIXController.kext (1.3)

/Library/Extensions
[Loaded] RBIOKitHelper.kext (IOSPIRIT GmbH, 1.25 - SDK 10.9)

/Library/Extensions/RBIOKitHelper.kext/Contents/PlugIns
[Not Loaded] RBTSRPlugin.kext (IOSPIRIT GmbH, 1.25 - SDK 10.9)

/System/Library/Extensions
[Not Loaded] EyeTVAfaTechHidBlock.kext (1.1)
[Not Loaded] EyeTVCinergy450AudioBlock.kext (1.1)
[Not Loaded] EyeTVCinergyXSAudioBlock.kext (1.1)
[Not Loaded] EyeTVEmpiaAudioBlock.kext (1.1)
[Not Loaded] EyeTVVoyagerAudioBlock.kext (1.1)
[Not Loaded] KeyspanUSAdriver.kext (2.6)

System Launch Agents:
[Not Loaded]    9 Apple tasks
[Loaded]    164 Apple tasks
[Running]    120 Apple tasks
[Other]    One Apple task

System Launch Daemons:
[Not Loaded]    38 Apple tasks
[Loaded]    175 Apple tasks
[Running]    123 Apple tasks

Launch Agents:
[Loaded]    com.oracle.java.Java-Updater.plist (? 1a2316e6 - installed 2016-07-01)
[Loaded]    com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-07-06)
[Other]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-14)

Launch Daemons:
[Loaded]    com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-08-27)
[Loaded]    com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Loaded]    com.bombich.ccchelper.plist (? 95aa4cb8 - installed 2015-08-31)
[Loaded]    com.iospirit.candelair.daemon.plist (? b0b9973 - installed 2015-02-05)
[Loaded]    com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2018-09-02)
[Loaded]    com.DesignScience.DSMTTool.plist (? ef87439c - installed 2017-04-25)
[Running]    com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2018-04-05)
[Loaded]    com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-07-06)
[Loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-07-06)
[Loaded]    com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2016-07-01)
[Loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-06-14)
[Loaded]    com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-06-17)
[Loaded]    com.iospirit.candelair.sync.plist (? 949470b9 - installed 2015-02-05)
[Loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14)

User Launch Agents:
[Loaded]    com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2018-09-03)

User Login Items:
EyeTV Helper.app (? - installed 2016-07-01)
(/Library/Application Support/EyeTV/EyeTV Helper.app)
StartUpHelper (Spotify - installed 2018-09-04)
(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)
EyeTV Helper (? - installed 2016-07-01)
(/Library/Application Support/EyeTV/EyeTV Helper.app/Contents/MacOS/EyeTV Helper)

Internet Plug-ins:
Unity Web Player: UnityPlayer version 2.6.1f3 (installed 2016-07-01)
OfficeLiveBrowserPlugin: 12.3.1 (installed 2016-07-01)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-09-20)
FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-11)
Silverlight: 5.1.50428.0 (installed 2016-07-06)
QuickTime Plugin: 7.7.3 (installed 2018-07-29)
Flash Player: 31.0.0.108 (installed 2018-09-11)
iPhotoPhotocast: 7.0 (installed 2016-07-01)
NP_2020Player_IKEA: 5.0.94.1 (installed 2016-07-01)
AdobePDFViewer: 18.011.20063 (installed 2018-09-20)
SharePointBrowserPlugin: 14.2.2 (installed 2016-07-01)
GarminGpsControl: 2.6.3.0 Release (installed 2016-07-01)
JavaAppletPlugin: Java 8 Update 91 build 14 (installed 2018-04-03)

3rd Party Preference Panes:
Déjà Vu (installed 2011-03-27)
Flash Player (installed 2018-08-27)
Java (installed 2016-06-03)
MacFUSE (installed 2011-03-27)

Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: No
Volumes being backed up:
Destinations:
D*******************s [Local] (Last used)
Total size: 999.83 GB
Total number of backups: 14
Oldest backup: 2015-01-29 14:13:10
Last backup: 2015-06-19 10:08:24
T******************s [Local]
Total size: 1.50 TB
Total number of backups: 69
Oldest backup: 2009-12-29 21:18:45
Last backup: 2015-06-15 07:30:41

Performance:
System Load: 1.35 (1 min ago) 1.49 (5 min ago) 1.65 (15 min ago)
Nominal I/O speed: 0.69 MB/s
File system: 21.03 seconds
Write speed: 478 MB/s
Read speed: 1406 MB/s

CPU Usage:
Type    Overall    Individual cores
System    3 %    5 %    2 %    4 %    2 %
User    4 %    7 %    1 %    6 %    1 %
Idle    93 %    88 %    97 %    91 %    97 %

Top Processes by CPU:
Process (count)    Source    CPU    Location
WindowServer    Apple    9.28 %   
EtreCheckPro    Etresoft, Inc.    8.46 %   
kernel_task    Apple    2.03 %   
Microsoft Word    Microsoft Corporation    2.02 %   
com.apple.WebKit.WebContent (2)    Apple    0.12 %   

Top Processes by Memory:
Process (count)    Source    RAM usage    Location
com.apple.WebKit.WebContent (7)    Apple    1.08 GB   
kernel_task    Apple    921 MB   
EtreCheckPro    Etresoft, Inc.    488 MB   
Microsoft Word    Microsoft Corporation    266 MB   
com.apple.WebKit.WebContent (2)    Apple    200 MB   

Top Processes by Network Use:
Process    Source    Input    Output    Location
mDNSResponder    Apple    684 KB    278 KB   
com.apple.WebKit.Networking    Apple    42 KB    107 KB   
Mail    Apple    47 KB    7 KB   
netbiosd    Apple    8 KB    5 KB   
cloudd    Apple    7 KB    2 KB   

Virtual Memory Information:
Available RAM    2.19 GB
Free RAM    363 MB
Used RAM    5.81 GB
Cached files    1.84 GB
Swap Used    100 MB

Software Installs (past 30 days):
Name    Version    Install Date
Adobe Flash Player    31.0.0.108    2018-09-11
Adobe Acrobat Reader DC (18.011.20063)    18.011.20063    2018-09-20
Safari    12.0    2018-09-20
Keynote    8.0    2018-09-20
Numbers    5.0    2018-09-20
Pages    7.0    2018-09-21
Gatekeeper Configuration Data    155    2018-09-27

Diagnostics Information (past 7 days):
2018-09-27 14:52:04 Last Shutdown Cause: 3 - Hard shutdown

2018-09-25 15:04:51 cloudd Crash
/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/*/Library/Caches/*/MMCS deleted/renamed, crashing.'
terminating with uncaught exception of type NSException
abort() called


End of report
 
Oh je. Dann würde ich das schnellstens deinstallieren.
 
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/Library/Extensions [Loaded] RBIOKitHelper.kext (IOSPIRIT GmbH, 1.25 - SDK 10.9)
/Library/Extensions/RBIOKitHelper.kext/Contents/PlugIns [Not Loaded] RBTSRPlugin.kext (IOSPIRIT GmbH, 1.25 - SDK 10.9)
Unsigned Files: Launchd: /Library/LaunchDaemons/com.iospirit.candelair.daemon.plist
Executable: /Library/StartupItems/CandelairPrefsTool/CandelairPrefsTool daemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.iospirit.candelair.sync.plist
Executable: /Library/StartupItems/CandelairPrefsTool/CandelairPrefsTool
Details: Exact match found in the whitelist - probably OK
 
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ich habe jetzt alles gelöscht, was du mir geschickt hattest, auch origin. papierkorb auch entleert. leider ist das problem nicht behoben :( aber trotzdem danke!
 
neuen User machen und damit testen
 
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