Installer wurde unerwartet beendet.

I

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Hallo allerseits!

Die Suchfunktion wie auch Google haben leider zur keiner Lösung geführt. Seit heute sehe ich zum ersten Mal diese Fehlermeldung "Installer wurde unerwartet beendet", jedoch habe ich weder ein Programm geöffnet noch geschlossen.

Screenshots der Fehlermeldungen:




image1.png


Diese Fehlermeldung erscheint in gewissen Abständen, um genau zu sein, nachdem ich meine neue externe Festplatte gestern auf meinem Macbook Pro (mid 2013, 13" Retina, Mavericks) auf Mac OS extended Journaled formatiert habe.

Ich bin am Überlegen, ob ich die Installer Datei aus einem vorigen BackUp mit der jetztigen ersetzen könnte (ohne das dies sich negativ auf das System auswirkt)?

Über jede Hilfe wäre ich dankbar!
 
Da hast du dir wohl Schadsoftware eingefangen. (Bspw hier)

Du könntest dir mal in der Zwischenzeit https://etrecheck.com/ herunterladen und dein System komplett checken lassen und die Ausgabe hier zwischen dem BB-Code-Schnipsel [.CODE]hier[./CODE]* posten.
com.fuzeday.Installer ist da wohl der Übeltäter.

Anschließend kann dir hoffentlich jemand weiterhelfen wie du das genau entfernst.


*ohne jeweils den .
 
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Vielen herzlichen Dank für die rasche und hilfreiche Antwort, Keek!
Habe mir das Programm heruntergeladen und hier wäre der folgende Code:

PT1
Code: 
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-08 13:55:37
Download EtreCheck from https://etrecheck.com
Runtime 1:54
Performance: Excellent

Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Click the [Check files] link for help with unknown files.

Problem: Other problem

Hardware Information: ⓘ
  MacBook Pro (Retina, 13-inch, Late 2013)
  [Technical Specifications] - [User Guide] - [Warranty & Service]
  MacBook Pro - model: MacBookPro11,1
  1 2.4 GHz Intel Core i5 CPU: 2-core
  8 GB RAM Not upgradeable
  BANK 0/DIMM0
  4 GB DDR3 1600 MHz ok
  BANK 1/DIMM0
  4 GB DDR3 1600 MHz ok
  Bluetooth: Good - Handoff/Airdrop2 supported
  Wireless:  en0: 802.11 a/b/g/n/ac
  Battery: Health = Normal - Cycle count = 410

Video Information: ⓘ
  Intel Iris
  Color LCD 2560 x 1600

System Software: ⓘ
  OS X Mavericks 10.9.5 (13F1911) - Time since boot: about 3 hours

Disk Information: ⓘ
  APPLE SSD SD0256F disk0 : (251 GB) (Solid State - TRIM: Yes)
  EFI (disk0s1) <not mounted> : 210 MB
  Macintosh HD (disk0s2) /  [Startup]: 250.14 GB (29.19 GB free)
  Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

USB Information: ⓘ
  TOSHIBA External USB 3.0 1 TB
  TOSHIBAEXT (disk2s1) /Volumes/TOSHIBAEXT : 1.00 TB (638.63 GB free)
  ASMedia AS2105 750,16 GB
  EFI (disk1s1) <not mounted> : 210 MB
  Volume (disk1s2) /Volumes/Volume : 749.81 GB (18.51 GB free)
  Apple Internal Memory Card Reader
  Apple Inc. Apple Internal Keyboard / Trackpad
  Apple Inc. BRCM20702 Hub
  Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ
  Apple Inc. thunderbolt_bus

Configuration files: ⓘ
  /etc/hosts - Count: 17

Gatekeeper: ⓘ
  Mac App Store and identified developers

Adware: ⓘ
  /Library/LaunchAgents/com.EasyShopper.agent.plist
  /Library/LaunchAgents/com.SoftwareUpdater.agent.plist
  ~/Library/LaunchAgents/com.EasyShopper.agent.plist
  ~/Library/LaunchAgents/com.SoftwareUpdater.agent.plist
  ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
  ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
  6 adware files found. [Remove]

Unknown Files: ⓘ
  /Library/LaunchAgents/com.mentmac.service.update.plist
  /Library/Application Support/mentmac/mentmac.app/Contents/MacOS/installer -evnt agnt -oprID 80801150|10044|1000017|0|0|1|0|000000000|07092016|03098381|||QVQ=|QXVzdHJpYQ==|R29vZ2xl -dBrowser Firefox
  ~/Library/LaunchAgents/com.pcv.hlpramcn.plist
  ~/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc
  ~/Library/Safari/Extensions/macfest.safariextz
  3 unknown files found. [Check files]

Kernel Extensions: ⓘ
  /Applications/BlueStacks.app
  [not loaded]  com.bluestacks.kext.Hypervisor (4.3.26 - 2015-07-30) [Support]

  /Applications/DiskWarrior.app
  [not loaded]  com.alsoft.Preview (4.4 - 2011-10-10) [Support]

  /Library/Application Support/VirtualBox
  [loaded]  org.virtualbox.kext.VBoxDrv (4.3.28 - 2015-10-20) [Support]
  [loaded]  org.virtualbox.kext.VBoxNetAdp (4.3.28 - 2015-10-20) [Support]
  [loaded]  org.virtualbox.kext.VBoxNetFlt (4.3.28 - 2015-10-20) [Support]
  [loaded]  org.virtualbox.kext.VBoxUSB (4.3.28 - 2015-10-20) [Support]

  /Library/Extensions
  [not loaded]  com.wacom.kext.ftdi (1.0 - SDK 10.9 - 2016-10-08) [Support]

  /System/Library/Extensions
  [not loaded]  com.wacom.kext.wacomtablet (Wacom Tablet 6.3.10-2 - SDK 10.9 - 2016-10-08) [Support]
  [loaded]  net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8 - 2016-10-08) [Support]

Startup Items: ⓘ
  TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
  Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ
  [not loaded]  5 Apple tasks
  [loaded]  143 Apple tasks
  [running]  36 Apple tasks

System Launch Daemons: ⓘ
  [not loaded]  51 Apple tasks
  [loaded]  139 Apple tasks
  [running]  59 Apple tasks

Launch Agents: ⓘ
  [failed]  com.EasyShopper.agent.plist (2016-04-28) Adware!  [Remove]
  [failed]  com.SoftwareUpdater.agent.plist (2016-04-28) Adware!  [Remove]
  [not loaded]  com.adobe.AAM.Updater-1.0.plist (2014-02-07) [Support]
  [loaded]  com.maintain.CocktailSystemEvents.plist (2012-04-10)
  [failed]  com.mentmac.service.update.plist (2016-10-07) [Support]
  [running]  com.wacom.wacomtablet.plist (2014-11-05) [Support]

Launch Daemons: ⓘ
  [loaded]  com.BlueStacks.AppPlayer.bstservice_helper.plist (2016-06-03) [Support]
  [loaded]  com.adobe.SwitchBoard.plist (2012-05-23) [Support]
  [loaded]  com.adobe.fpsaud.plist (2016-06-29) [Support]
  [loaded]  com.bresink.system.securityagent3.plist (2011-09-18) [Support]
  [loaded]  com.microsoft.office.licensing.helper.plist (2010-08-31) [Support]
  [loaded]  com.oracle.java.JavaUpdateHelper.plist (2014-01-15) [Support]
  [loaded]  com.spyresoft.dockmodhelper.plist (2014-01-05) [Support]
  [not loaded]  org.virtualbox.startup.plist (2015-10-20) [Support]

User Launch Agents: ⓘ
  [loaded]  com.BlueStacks.AppPlayer.Service.plist (2016-06-03) [Support]
  [loaded]  com.BlueStacks.AppPlayer.UninstallWatcher.plist (2016-06-03)
  [failed]  com.BlueStacks.AppPlayer.Updater.plist (2016-06-03) [Support]
  [failed]  com.EasyShopper.agent.plist (2016-04-28) Adware!  [Remove]
  [failed]  com.SoftwareUpdater.agent.plist (2016-04-28) Adware!  [Remove]
  [loaded]  com.adobe.ARM.[...].plist (2014-05-29) [Support]
  [failed]  com.google.keystone.agent.plist (2015-06-18) [Support]
  [running]  com.imobie.silentcleanserver.plist (2016-01-26) [Support]
  [failed]  com.jdibackup.ZipCloud.autostart.plist (2016-04-28) Adware!  [Remove]
  /usr/bin/open
  [failed]  com.jdibackup.ZipCloud.notify.plist (2016-04-28) Adware!  [Remove]
  /usr/bin/open
  [running]  com.pcv.hlpramcn.plist (2016-04-28) [Support]
  [not loaded]  org.virtualbox.vboxwebsrv.plist (2015-10-20) [Support]

User Login Items: ⓘ
  Dropbox  Programm  (/Applications/Dropbox.app)

Internet Plug-ins: ⓘ
  WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-11-05) [Support]
  FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-28) [Support]
  QuickTime Plugin: 7.7.3 (2016-10-08)
  AdobePDFViewerNPAPI: 11.0.0 - SDK 10.6 (2013-07-22) [Support]
  AdobePDFViewer: 11.0.0 - SDK 10.6 (2013-07-22) [Support]
  Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-28) Outdated! Update
  Default Browser: 537 - SDK 10.9 (2014-10-04)
  SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-06-11) [Support]
  DirectorShockwave: 12.0.2r122 - SDK 10.6 (2013-04-03) [Support]
  JavaAppletPlugin: Java 7 Update 55 (2014-04-22) Check version

Safari Extensions: ⓘ
  macfest (2015-07-29)

3rd Party Preference Panes: ⓘ
  Flash Player (2016-06-29) [Support]
  Tuxera NTFS (2016-10-07) [Support]
  WacomTablet (2014-11-05) [Support]

Time Machine: ⓘ
  Mobile backups: OFF
  Auto backup: NO - Auto backup turned off
  Volumes being backed up:
  Macintosh HD: Disk size: 250.14 GB Disk used: 220.95 GB
  Destinations:
  Volume [Local]
  Total size: 749.81 GB
  Total number of backups: 18
  Oldest backup: 25.12.12 14:39
  Last backup: 23.09.16 17:00
  Size of backup disk: Adequate
  Backup size 749.81 GB > (Disk used 220.95 GB X 3)

  TOSHIBAEXT [Local]
  Total size: 1.00 TB
  Total number of backups: 1
  Oldest backup: 07.10.16 23:13
  Last backup: 07.10.16 23:13
  Size of backup disk: Excellent
  Backup size 1.00 TB > (Disk size 250.14 GB X 3)
 
Da die Anzahl an max. Zeichen überschritten wurde, musste ich einen zweiten Post erstellen.

PT2
Code: 
Top Processes by CPU: ⓘ
  3%  fontd(2)
  2%  kernel_task
  0%  firefox
  0%  WindowServer
  0%  aosnotifyd

Top Processes by Memory: ⓘ
  967 MB  firefox
  672 MB  kernel_task
  303 MB  Finder
  262 MB  Dock
  229 MB  mds_stores

Virtual Memory Information: ⓘ
  2.11 GB  Free RAM
  5.89 GB  Used RAM (1.30 GB Cached)
  0 B  Swap Used

Diagnostics Information: ⓘ
  Oct 8, 2016, 01:53:25 PM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-135325_[redacted].crash
  com.fuzeday.Installer - /Library/Application Support/mentmac/mentmac.app/Contents/MacOS/installer
  Oct 8, 2016, 01:53:15 PM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-135315_[redacted].crash
  Oct 8, 2016, 01:52:54 PM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-135254_[redacted].crash
  Oct 8, 2016, 01:47:18 PM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-134718_[redacted].crash
  Oct 8, 2016, 01:15:49 PM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-131549_[redacted].crash
  Oct 8, 2016, 10:10:04 AM  /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-10-08-101004_[redacted].crash
  /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver
  Oct 8, 2016, 10:09:57 AM  Self test - passed
  Oct 8, 2016, 09:50:48 AM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-095048_[redacted].crash
  Oct 8, 2016, 09:44:35 AM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-094435_[redacted].crash
  Oct 8, 2016, 09:40:58 AM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-094058_[redacted].crash
  Oct 8, 2016, 09:10:54 AM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-091054_[redacted].crash
  Oct 8, 2016, 08:39:25 AM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-083925_[redacted].crash
  Oct 8, 2016, 12:14:52 AM  ~/Library/Logs/DiagnosticReports/installer_2016-10-08-001452_[redacted].crash
  Oct 7, 2016, 11:43:26 PM  ~/Library/Logs/DiagnosticReports/installer_2016-10-07-234326_[redacted].crash
  Oct 7, 2016, 11:11:55 PM  ~/Library/Logs/DiagnosticReports/installer_2016-10-07-231155_[redacted].crash
  Oct 7, 2016, 10:40:27 PM  ~/Library/Logs/DiagnosticReports/installer_2016-10-07-224027_[redacted].crash
  Oct 7, 2016, 10:09:00 PM  ~/Library/Logs/DiagnosticReports/installer_2016-10-07-220900_[redacted].crash
  Oct 7, 2016, 06:01:38 PM  /Library/Logs/DiagnosticReports/installer_2016-10-07-180138_[redacted].crash
  Oct 7, 2016, 05:30:10 PM  /Library/Logs/DiagnosticReports/installer_2016-10-07-173010_[redacted].crash
  Oct 7, 2016, 04:58:43 PM  /Library/Logs/DiagnosticReports/installer_2016-10-07-165843_[redacted].crash
  Oct 7, 2016, 04:27:15 PM  /Library/Logs/DiagnosticReports/installer_2016-10-07-162715_[redacted].crash
  Oct 7, 2016, 03:55:47 PM  /Library/Logs/DiagnosticReports/installer_2016-10-07-155547_[redacted].crash
  Oct 7, 2016, 03:24:20 PM  /Library/Logs/DiagnosticReports/installer_2016-10-07-152420_[redacted].crash
  Oct 7, 2016, 10:15:35 AM  /Library/Logs/DiagnosticReports/installer_2016-10-07-101535_[redacted].crash
  Oct 7, 2016, 10:13:43 AM  ~/Library/Logs/DiagnosticReports/adb_2016-10-07-101343_[redacted].crash
  /Applications/Droid4X.app/Contents/MacOS/adb
  Oct 7, 2016, 09:44:11 AM  /Library/Logs/DiagnosticReports/installer_2016-10-07-094411_[redacted].crash
  Oct 7, 2016, 12:29:07 AM  /Library/Logs/DiagnosticReports/installer_2016-10-07-002907_[redacted].crash
  Oct 6, 2016, 11:57:39 PM  /Library/Logs/DiagnosticReports/installer_2016-10-06-235739_[redacted].crash
  Oct 6, 2016, 11:26:13 PM  /Library/Logs/DiagnosticReports/installer_2016-10-06-232613_[redacted].crash
  Oct 6, 2016, 08:26:37 PM  /Library/Logs/DiagnosticReports/installer_2016-10-06-202637_[redacted].crash
  Oct 6, 2016, 07:55:09 PM  /Library/Logs/DiagnosticReports/installer_2016-10-06-195509_[redacted].crash
  Oct 6, 2016, 07:23:43 PM  /Library/Logs/DiagnosticReports/installer_2016-10-06-192343_[redacted].crash
  Oct 6, 2016, 05:38:01 PM  /Library/Logs/DiagnosticReports/installer_2016-10-06-173801_[redacted].crash
  Oct 6, 2016, 05:06:34 PM  /Library/Logs/DiagnosticReports/installer_2016-10-06-170634_[redacted].crash
  Oct 6, 2016, 04:35:05 PM  /Library/Logs/DiagnosticReports/installer_2016-10-06-163505_[redacted].crash
  Oct 6, 2016, 04:03:38 PM  /Library/Logs/DiagnosticReports/installer_2016-10-06-160338_[redacted].crash
  Oct 6, 2016, 03:32:14 PM  /Library/Logs/DiagnosticReports/installer_2016-10-06-153214_[redacted].crash
  Oct 6, 2016, 09:55:50 AM  /Library/Logs/DiagnosticReports/installer_2016-10-06-095550_[redacted].crash
  Oct 5, 2016, 05:51:05 PM  ~/Library/Logs/DiagnosticReports/adb_2016-10-05-175105_[redacted].crash
 
ITa schrieb:
Code: 
Click the [Remove] links to remove adware.

Adware: ⓘ
  /Library/LaunchAgents/com.EasyShopper.agent.plist
  /Library/LaunchAgents/com.SoftwareUpdater.agent.plist
  ~/Library/LaunchAgents/com.EasyShopper.agent.plist
  ~/Library/LaunchAgents/com.SoftwareUpdater.agent.plist
  ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
  ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
  6 adware files found. [Remove]

Launch Agents: ⓘ
  [failed]  com.EasyShopper.agent.plist (2016-04-28) Adware!  [Remove]
  [failed]  com.SoftwareUpdater.agent.plist (2016-04-28) Adware!  [Remove]

User Launch Agents: ⓘ

  [failed]  com.EasyShopper.agent.plist (2016-04-28) Adware!  [Remove]
  [failed]  com.SoftwareUpdater.agent.plist (2016-04-28) Adware!  [Remove]
  [failed]  com.jdibackup.ZipCloud.autostart.plist (2016-04-28) Adware!  [Remove]
  /usr/bin/open
  [failed]  com.jdibackup.ZipCloud.notify.plist (2016-04-28) Adware!  [Remove]
  /usr/bin/open
Zum Vergrößern anklicken....

Oh. Mir war gar nicht bewusst das etrecheck einem das direkt so eindeutig aufzeigt. Das ist alles Adware, bspw. com.EasyShopper.agent.plist scheint ein Browserplugin zu sein welches dir Werbung aufschwatzt.

Klicke bei den Adware-Sachen erstmal auf Remove. Hoffe das etrecheck die auch selbst entfernen kann.

Ist nur noch die Frage wie es mit com.fuzeday.Installer aussieht. Das taucht ja oben nicht auf.
 
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Hallo ihr zwei, entweder Malwarebytes oder Easyfind könnten hier helfen.
 
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Erstmal herzlichen Dank für die tolle Unterstützung und der Lösung des Problems, Keek & rembremerdinger!

@Keek habe die folgenden Files entfernt und auch auf Rat von @rembremerdinger die App Malwarebytes angewendet. Es scheint, ich habe die Malware/Adware entfernen können.

Bin wirklich begeisterst von EtreCheck & Malwarebytes. Für die Zukunft kann ich auf diese Apps zurückgreifen.

Danke!
 
Habe ich bereits heruntergeladen.
Komisch, dass der Finder solche Optionen nicht anbietet.
 
Der Finder kann das auch, problemlos, mit den richtigen Einstellungen.
 
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