iMac Retina mit High Sierra stürzt laufend ab

suzibiene

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Hallo Community,

ich weis hier leider nicht mehr weiter : mein iMac stürzt immer wieder ab ! Ich habe ihn schon zu einem Apple-Reparatur-Händler eingeschickt da ein Festplattenfehler vermutet wurde aber es wurde nichts gefunden, dort lief er 12 Std. einwandfrei. Vermutet wurden alte Datenreste , die sie entfernt haben. Wieder Zuhause ausgepackt und angeschlossen lief er genau 1 Tag und nun wieder dieses alte Problem . Ich habe schon ein Neues Netzteil probiert, einen kpl. neuen USB-Hub angeschlossen, verschiedene USB-Steckplätze hinten am PC verwendet bzw. umgesteckt, hat alles nichts gebracht. Was jetzt nur noch dranhängt: Druckerkabel und Internetkabel. Wer weis Rat ??
 
Hallo und Willkommen auf MU!

Was für ein iMac ist es genau? Welches OS ist installiert?

Las mal Ertecheck laufen und poste das Resultat hier. https://etrecheck.com/
 
es ist ein iMac Retina 4K, Ende 2015, 3,3 GHz Intel Core 17 16 GB Speicher 2867 MHz DDR3.
High Sierra Version 10.13.6
 
..und hier das Ergebnis von EtreCheck:
EtreCheck version: 5.4.6 (5073)

Report generated: 2019-12-05 07:45:17

Download EtreCheck from https://etrecheck.com
Runtime: 1:59
Performance: Good


Sandbox: Enabled

Full drive access: Disabled

Major Issues:

Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.

Limited drive access - More information may be available with Full Drive Access.




disk1 - APPLE HDD ST2000LM003 2.00 TB (Mechanical - 5400 RPM)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Fusion Drive] 2.00 TB

disk2 - Macintosh HD (Journaled HFS+) 2.11 TB (303.85 GB used)

disk1s3 - Recovery HD [Recovery] 650 MB


Mounted Volumes:

disk2 - Macintosh HD

2.11 TB (303.85 GB used, 1.81 TB free)

Journaled HFS+

Mount point: /


System Software:

macOS High Sierra 10.13.6 (17G9016)

Time since boot: About 2 hours


Notifications:

Notifications not available without Full Drive Access.

Security:

Gatekeeper: Enabled

System Integrity Protection: Enabled


Antivirus software: Apple and Malwarebytes


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist

Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

114 32-bit apps

Kernel Extensions:

/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache

kimul.kext (Kaspersky Lab UK Limited, 46)

mark.kext (Kaspersky Lab UK Limited, 1.0.6 - SDK 10.9)


/Library/Extensions

klif.kext (Kaspersky Lab UK Limited, 3.4.4a33)

klnke.kext (Kaspersky Lab UK Limited, 2.1.0)


/System/Library/Extensions

OlympusDSCSCSIDriver.kext (3.1.0 - SDK 10.6)


System Launch Agents:

[Not Loaded] 16 Apple tasks

[Loaded] 169 Apple tasks

[Running] 109 Apple tasks


System Launch Daemons:

[Not Loaded] 36 Apple tasks

[Loaded] 189 Apple tasks

[Running] 111 Apple tasks


Launch Agents:

[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-09)

[Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2018-02-07)

[Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24)

[Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2019-10-03)

[Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18)

[Other] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-16)

[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-16)

[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18)

[Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-11-06)

[Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-11-06)


Launch Daemons:

[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-10-27)

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-10-27)

[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-24)

[Loaded] com.jeppesen.JDMPrivHelper.plist (? ba56c62e - installed 2019-10-03)

[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2019-10-05)

[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-11-25)

[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18)

[Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-11-06)

[Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-11-06)


User Launch Agents:

[Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed 2019-09-12)


User Login Items:

[Not Loaded] Launcher Disabler (App Store - installed 2019-09-16)

Modern Login Item

/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app


[Not Loaded] OneDrive Launcher (App Store - installed 2019-09-16)

Modern Login Item

/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app


[Not Loaded] Who's On My WiFi Helper (App Store - installed 2017-06-18)

Modern Login Item

/Applications/Who's On My WiFi.app/Contents/Library/LoginItems/Who's On My WiFi Helper.app


[Not Loaded] HP Device Monitor (Hewlett Packard - installed 2016-08-31)

Modern Login Item

/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app


[Not Loaded] HP Product Research (Hewlett Packard - installed 2016-08-31)

Modern Login Item

/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app


Internet Plug-ins:

DirectorShockwave: 11.6.3r633 (? - installed 2016-06-12)

Google Earth Web Plug-in: 7.1 (? - installed 2016-06-12)

Default Browser: (? - installed 2019-10-27)

OfficeLiveBrowserPlugin: 12.2.0 (? - installed 2009-06-16)

AdobePDFViewerNPAPI: 15.016.20045 (? - installed 2016-06-11)

FlashPlayer-10.6: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11)

Flash Player: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11)

PepperFlashPlayer: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11)

iPhotoPhotocast: 7.0 (Apple - installed 2016-06-12)

AdobePDFViewer: 15.016.20045 (? - installed 2016-06-11)

EPPEX Plugin: 3.0.5.0 (? - installed 2016-06-12)

JavaAppletPlugin: 15.0.1 (Apple - installed 2016-06-12)


Audio Plug-ins:

BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-11-26)

iSightAudio: 7.7.3 (Apple - installed 2019-11-26)

AirPlay: 2.0 (Apple - installed 2019-11-26)

AppleAVBAudio: 683.1 (Apple - installed 2019-11-26)

BridgeAudioSP: 4.69.2 (Apple - installed 2019-11-26)

AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-11-26)


3rd Party Preference Panes:

Flash Player (installed 2019-08-27)

GoPro (installed 2016-06-12)

MacFUSE (installed 2012-02-04)


Time Machine:

Time Machine Not Configured!


Performance:

System Load: 1.64 (1 min ago) 1.70 (5 min ago) 1.58 (15 min ago)

Nominal I/O speed: 2.46 MB/s

File system: 17.09 seconds

Write speed: 158 MB/s

Read speed: 1692 MB/s


CPU Usage Snapshot:

Type Overall

System 1 %

User 2 %

Idle 97 %


Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

Other processes 7.69 % (?)

com.apple.Safari.SafeBrowsing.Service 7.44 % (Apple)

EtreCheck 4.03 % (App Store)

Epson Scanner Monitor 0.85 % (Seiko Epson Corporation)

UserEventAgent 0.08 % (Apple)


Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

EtreCheck 528 MB (App Store)

Mail 437 MB (Apple)

com.apple.WebKit.WebContent (10) 314 MB (Apple)

Finder 197 MB (Apple)

suggestd 153 MB (Apple)


Top Processes Snapshot by Network Use:

Process Input / Output (Source - Location)

Mail 863 MB / 236 KB (Apple)

Other processes 220 KB / 149 KB (?)

spindump_agent 0 B / 0 B (Apple)

backgroundtaskmanagementagent 0 B / 0 B (Apple)

CalNCService 0 B / 0 B (Apple)


Virtual Memory Information:

Physical RAM: 16 GB


Free RAM: 2.12 GB

Used RAM: 7.31 GB

Cached files: 6.56 GB


Available RAM: 8.69 GB

Swap Used: 0 B


Software Installs (past 30 days):

Install Date Name (Version)

2019-11-25 Malwarebytes for Mac

2019-11-25 Adobe Acrobat Reader DC (19.021.20056)

2019-11-25 XProtectPlistConfigData (2108)

2019-12-02 TeamViewer (15.0.8397)

2019-12-03 EtreCheck (5.4.6)


Diagnostics Information (past 7 days):

Directory /Library/Logs/DiagnosticReports is not accessible.

Enable Full Drive Access to see more information.


End of report
 
kapersky wäre ein kandidat.
wie stürzt der denn ab?
kernel panic (sie müssen ihren computer neu starten)?
dann wäre der panic report nicht schlecht für die diagnose.
 
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Was ist OlympusDSCSCSIdriver.kext. Etwas von einer Kamera?
 
Hi,
Sehr oft machen Virenscanner die sich tief ins System eingraben grosse Probleme, würde Kaspersky nach Herstellervorgaben Deinstallieren.

Franz
 
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Kaspersky UND Malwarebytes sind genau zwei Virenscanner zuviel. Weg mit dem Dreck. Wie Franz schon geschrieben hat, bitte nach Herstellervorgabe deinstallieren.

Ach ja, ein Backup wuerde ich auch mal machen, falls Du nicht etwas anderes als Time Machine benutzt.
 
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