Dock plötzlich weg

Inseloedi

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Das Dock ist plötzlich weg. Auch die 3-Finger-Funktion zum Anzeigen des Schreibtischinhalts funktioniert nicht. 1- und 2-Fingerfunktionen funzen. Wer weiss was?
MB pro 2016 OS 10.11.6
 

ekki161

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Willkommen bei macuser.de.

Was hast du denn schon alles zur Problemlösung probiert?

Neustart des Rechners gemacht.

Die Konfiguration in den Systemeinstellungen überprüft?

'Optimierungstools' oder 'Schutzsoftware' installiert?

.....
 

bernie313

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Alt+ApfelTaste(cmd)+D funktioniert nicht?
Mit dem Cursor nach unten fahren klappt das Dock auch nicht auf?
 

Inseloedi

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Neustart funktioniert z.Zt. auch nicht. Mir scheint, der Rechner sollte mal auf Viren o.ä. überprüft werden. Das Dock hat sich plötzlich wieder zurückgemeldet. Weiterhin gibt es aber Probleme mit den Browsern. Opera verweigert manche Mausklicks, Safari stürzt manchmal mitten in der Eingabe ab. Kennt jemanden zufällig jemanden in Reutlingen........? Ich bin halt doch nur User, kein Fachmann.
 

dg2rbf

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Hi,
das sieht mal ganz grob nach Malware aus.
Franz
 

WeDoTheRest

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Ich wäre in Tübingen tagsüber. Aber erst wieder am Montag.
 

Inseloedi

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Danke, Walfreiheit, für den Tip! Leider ist der Report über 10.000 Zeichen lang und wird nicht akzeptiert. Ich versuche mal, das aufzuteilen.


Code:
EtreCheckPro version: 6.3.6 (6D029)
Report generated: 2021-01-21 15:16:04
Performance: Excellent


Major Issues:

    Low disk space - This computer is running critically low on free hard drive space.

Minor Issues:
    
    High battery cycle count - Your battery may be losing capacity.
    Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
    Clean up - There are orphan files that could be removed.
    Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
    Runaway user process - A user process is using a large percentage of your CPU.
    Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
    MacBook Pro (Retina, 13-inch, Early 2015)
    MacBook Pro Model: MacBookPro12,1
    2,7 GHz Intel Core i5 (i5-5257U) CPU: 2-core
    8 GB RAM - Not upgradeable
        BANK 0/DIMM0 - 4 GB DDR3 1867
        BANK 1/DIMM0 - 4 GB DDR3 1867
    Battery: Health = Normal - Cycle count = 926


Drives:
    disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)
    Internal PCI 5.0 GT/s x4 Serial ATA
        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
        disk0s2 [Core Storage Container] 250.14 GB
            disk1 - Macintosh HD (Journaled HFS+) 249.78 GB (230.36 GB used)
        disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:
    disk1 - Macintosh HD
        249.78 GB (230.36 GB used, 19.16 GB free)
        Journaled HFS+
        Mount point: /

Network:
    Interface en0: Wi-Fi
        802.11 a/b/g/n/ac
    Interface en3: Bluetooth PAN
    Interface bridge0: Thunderbolt Bridge

System Software:
    OS X El Capitan 10.11.6 (15G22010)
    Time since boot: About 21 days

Security:
    Gatekeeper: App Store and identified developers
    System Integrity Protection: Enabled

    Antivirus software: Apple and Malwarebytes

Unsigned Files:
    Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
        Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public
        Details: Exact match found in the legitimate list - probably OK

    Running app: ~/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app/Contents/MacOS/GrowlHelperApp

    Login Item: /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Helpers/AdobeResourceSynchronizer.app
    Login Item: ~/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app

    Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin
    Plugin: /Library/Internet Plug-Ins/Silverlight.plugin
    Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin

    Preference Pane: ~/Library/PreferencePanes/Growl.prefPane

    Apps: 59

Kernel Extensions:
    /Applications/DiskWarrior 5.app
        [Not Loaded] DiskWarriorPreview.kext (Alsoft, Inc, 5.0 - SDK 10.5)

    /System/Library/Extensions
        [Not Loaded] EyeTVAfaTechHidBlock.kext (1.1)
        [Not Loaded] EyeTVCinergy450AudioBlock.kext (1.1)
        [Not Loaded] EyeTVCinergyXSAudioBlock.kext (1.1)
        [Not Loaded] EyeTVEmpiaAudioBlock.kext (1.1)
        [Not Loaded] EyeTVVoyagerAudioBlock.kext (1.1)

    ~/Library/Services/ToastIt.service/Contents/MacOS
        [Not Loaded] TDIXController.kext (2.0)

System Launch Agents:
    [Not Loaded] 7 Apple tasks
    [Loaded] 138 Apple tasks
    [Running] 53 Apple tasks
    [Killed] 41 Apple tasks
    [Other] One Apple task

System Launch Daemons:
    [Not Loaded] 45 Apple tasks
    [Loaded] 145 Apple tasks
    [Running] 71 Apple tasks
    [Killed] 30 Apple tasks
    [Other] One Apple task

Launch Agents:
    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-05)
    [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-12)
    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-12)
    [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-19)
    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-19)
    [Not Loaded] com.oracle.java.Java-Updater.plist (? 0 - installed )

Launch Daemons:
    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25)
    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25)
    [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-12)
    [Other] com.adobe.fpsaud.plist (? 0 - installed )
    [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-19)
    [Loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2016-03-28)
    [Loaded] com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-03-28)
    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-30)
    [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed )

User Launch Agents:
    [Other] com.adobe.ARM.***.plist (? 0 - installed 2012-07-04)
    [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-12)
    [Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2018-10-31)

User Login Items:
    [Loaded] AdobeResourceSynchronizer (? - installed 2016-05-28)
        Application
        /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Helpers/AdobeResourceSynchronizer.app

    [Loaded] Mail (Apple - installed 2018-09-07)
        Application
        /Applications/Mail.app

    [Loaded] StartUpHelper (Spotify - installed 2020-12-10)
        Modern Login Item
        /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

    [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-01-20)
        Modern Login Item
        /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

    [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-24)
        Modern Login Item
        /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

    [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-24)
        Modern Login Item
        /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

    [Loaded] Android File Transfer Agent (Google, Inc. - installed 2018-10-17)
        Application
        ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app

    [Loaded] GrowlHelperApp (? - installed 2010-07-29)
        Application
        ~/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app
 

Inseloedi

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Code:
Internet Plug-ins:
    AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-03-25)
    NP_2020Player_IKEA: 7.1.0.19 (? - installed 2016-10-04)
    AdobePDFViewer: 19.010.20099 (Adobe Systems, Inc. - installed 2019-03-25)
    Silverlight: 5.1.50901.0 (? - installed 2016-12-11)
    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2016-03-28)
    Default Browser: 601 (Apple - installed 2016-07-28)

Audio Plug-ins:
    BluetoothAudioPlugIn: 4.4.6 (Apple - installed 2018-09-07)
    AirPlay: 2.0 (Apple - installed 2018-09-07)
    AppleAVBAudio: 406.1 (Apple - installed 2018-09-07)
    iSightAudio: 7.7.3 (Apple - installed 2018-09-07)

3rd Party Preference Panes:
    Growl (? - installed 2010-07-29)

Backup:
    Skip System Files: No
    Auto backup: Yes
    Volumes being backed up:
        Macintosh HD: Disk size: 249.78 GB - Disk used: 230.62 GB
    Destinations:
        O****T [Local]
            Total size: 1.00 TB
            Total number of backups: 25
            Oldest backup: 2019-03-04 17:41:03
            Last backup: 2020-10-09 00:21:34
        T******************s [Local] (Last used)
            Total size: 999.83 GB
            Total number of backups: 49
            Oldest backup: 2015-11-28 04:07:19
            Last backup: 2021-01-14 19:18:35

Performance:
    System Load: 1.98 (1 min ago) 1.89 (5 min ago) 1.79 (15 min ago)
    Nominal I/O speed: 0.21 MB/s
    File system: 14.63 seconds
    Write speed: 531 MB/s
    Read speed: 1365 MB/s

CPU Usage Snapshot:
    Type Overall
    System: 10 %
    User: 30 %
    Idle: 60 %

Top Processes Snapshot by CPU:
    Process (count) CPU (Source - Location)
    EtreCheckPro 86.76 % (Etresoft, Inc.)
    WhatsApp Helper (Renderer) 21.58 % (App Store)
    WindowServer 12.10 % (Apple)
    WhatsApp Helper (GPU) 10.36 % (App Store)
    kernel_task 8.47 % (Apple)

Top Processes Snapshot by Memory:
    Process (count) RAM usage (Source - Location)
    kernel_task 1.20 GB (Apple)
    com.apple.WebKit.WebContent (4) 734 MB (Apple)
    Safari 640 MB (Apple)
    WhatsApp Helper (Renderer) 387 MB (App Store)
    EtreCheckPro 385 MB (Etresoft, Inc.)

Top Processes Snapshot by Energy Use:
    Process (count) Energy (0-100) (Source - Location)
    WindowServer 8 (Apple)
    WhatsApp Helper (Renderer) 4 (App Store)
    WhatsApp Helper (GPU) 2 (App Store)
    coreaudiod 2 (Apple)
    WhatsApp 2 (App Store)

Virtual Memory Information:
    Physical RAM: 8 GB

    Free RAM: 332 MB
    Used RAM: 5.46 GB
    Cached files: 2.21 GB

    Available RAM: 2.54 GB
    Swap Used: 1.04 GB

Software Installs (past 30 days):
    Install Date Name (Version)
    2021-01-20 WhatsApp (2.2049.10)

Clean up:
    ~/Library/LaunchAgents/com.adobe.ARM.***.plist
        /Applications/Adobe Reader 9_/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
        Executable not found
    /Library/LaunchDaemons/com.adobe.fpsaud.plist
        /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
        Executable not found

Diagnostics Information (past 7-30 days):
    2021-01-21 15:12:55 EtreCheckPro.app - Crash
        Executable: /Applications/EtreCheckPro.app
        Details:
            *** Terminating app due to uncaught exception 'NSRangeException', reas
            on: '*** -[__NSArrayM objectAtIndex:]: index 0 beyond bounds for empty
             array'
            terminating with uncaught exception of type NSException
            abort() called


    2021-01-21 13:27:52 Safari.app - High CPU Use (4 times)
        Executable: /Applications/Safari.app
        Details:
            Enabled Extensions:
            org.adblockplus.adblockplussafari-GRYYZR985A (1.12.5 - 1.12.5) Adblock
             Plus


    2021-01-20 11:42:36 com.apple.WebKit.WebContent - High CPU Use
        Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    2021-01-20 09:40:55 WindowServer - High CPU Use
        Executable: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGraphics.framework/Resources/WindowServer
[/CODE]
 

walfreiheit

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06.06.2004
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31.886
Schalte den Rechner mal hart aus über den Ein-Aus-Schalter. Dann fahre ihn neu hoch. Hat sich wohl was aufgehängt.
 

Inseloedi

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Manchmal sind es die einfachen Tips, die sofort Wirkung zeigen. Danke!
 
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